WhatsApp messages and voice notes
Understands text and voice notes and replies in writing or by voice, using the official WhatsApp Business API.
iSecretaria · AI customer service by FRC
WhatsApp and phone answered 24 hours a day, by AI and your team together.
An AI agent answers messages, voice notes and calls, books appointments, sends payment reminders and hands the conversation to your team when needed. FRC sets it up, monitors and adjusts it.
Starting at
BRL 279/month
for WhatsApp by text, plus setup starting at BRL 490 · voice notes, voice and phone on other plans · no lock-in
64.8%64.8%
of Brazilian smartphones have WhatsApp on the home screen.
Super Panorama Mobile Time/Opinion Box, June 2026// Try it now
Be the customer. Watch the agent work.
Type of business
Vida Clinic
virtual assistant · online
Hi! I'm Vida Clinic's virtual assistant. I book appointments, answer questions and send payments. How can I help?
Reply as the customer
A scripted simulation. In the demo, the agent answers with your company's services, prices and opening hours.
What the agent did
Tap a reply in the conversation to start.
Channels
Three channels, one customer service.
WhatsApp calls
Answers calls made through WhatsApp with a natural voice and transfers to your team when needed.
Company phone line
Answers the number your company already uses and places confirmation and reminder calls to existing customers.
What the agent does
- Answers questions using information approved by your company
- Books, confirms and reschedules appointments in your calendar
- Qualifies leads and sends quotes
- Sends payment links, Pix and payment reminders
- Hands the conversation to your team with the full history
- Shows conversations, indicators and reports in a dashboard
Plans
Choose by conversation volume.
Every plan includes an AI agent on WhatsApp, scheduling with reminders and human handoff. Voice notes and the conversation dashboard start with Essential; voice and phone are added as a module.
300 conversations/month
Text
For businesses that want WhatsApp answering on its own, by text, and step in when needed.
Starting at
- Monthly fee
- BRL 279/month
- Setup
- BRL 490
Overage: BRL 0.50 per conversation
Setup in 1 week
Includes
- AI agent on WhatsApp replying by text
- Knowledge base with your company information
- Scheduling: book, confirm and reschedule, with reminders
- Handoff to a human agent
600 conversations/month
Essential
For businesses that get many voice notes and have a team following the conversations.
Starting at
- Monthly fee
- BRL 497/month
- Setup
- BRL 990
Overage: BRL 0.50 per conversation
Setup in 2 weeks
Includes
- AI agent on WhatsApp with text and voice notes
- Knowledge base with your company information
- Scheduling: book, confirm and reschedule, with reminders
- Handoff to a human agent
- Conversation dashboard for up to 3 agents
- Basic monthly report
1,500 conversations/month
Professional
For companies that also sell and collect payments on WhatsApp.
Starting at
- Monthly fee
- BRL 897/month
- Setup
- BRL 1,990
Overage: BRL 0.40 per conversation + Meta fees
Setup in 2–3 weeks
Includes
- Everything in Essential
- Conversation dashboard for up to 10 agents
- Lead qualification and quotes
- Payment links, Pix and payment reminders
- Full reports and satisfaction surveys
- Meta fees billed separately, at cost
3,500 conversations/month
Business
For higher-volume operations with their own systems.
Starting at
- Monthly fee
- BRL 1,797/month
- Setup
- BRL 4,900
Overage: BRL 0.35 per conversation + Meta fees
Setup in 3–6 weeks
Includes
- Everything in Professional
- Conversation dashboard for up to 30 agents
- One integration with a CRM, ERP or in-house system
- Advanced reports
- Monthly improvement review with FRC
- Meta fees billed separately, at cost
A conversation is an exchange with one contact within 24 hours, with any number of messages and voice notes.
Modules
Add what your operation needs.
Modules can be added to any plan, during setup or later.
Voice and Phone
The agent answers WhatsApp calls and your company phone line, and places confirmation and reminder calls.
Starting at
BRL 290/month
Setup starting at BRL 990
- 300 minutes included per month
- Overage: BRL 0.99 per minute
- Uses your current number (forwarding or porting)
- Call transfer to your team
iSecretaria Number
A local landline number provided by FRC, for companies that prefer not to use their current one.
Starting at
BRL 49/month
- Local landline number
- 0800 and 4004 numbers on request
Custom integration
Connects the agent to your CRM, ERP, medical record or in-house system.
Starting at
BRL 3,900per integration
- Reads and records data in your system
- Maintenance included in the plan fee
WhatsApp campaigns
Marketing messages to contacts who agreed to receive them.
Starting at
BRL 0.45per message
- Charged outside the plan allowance
- Only for contacts who gave consent
Setup
From diagnosis to an agent serving your customers.
- 01
Diagnosis
Channels, volume, frequent questions and when to hand off to your team.
- 02
Configuration
Official number, knowledge base, calendar and integrations.
- 03
Testing
Your team validates the answers before going public.
- 04
Launch
Activation on the contracted channels and team training.
- 05
Follow-up
Conversation reviews and ongoing agent adjustments.
Investment
A predictable invoice, with no hidden fees.
Included in the monthly fee
- Official WhatsApp fees on the Text and Essential plans
- AI, voice note transcription and voice costs
- Hosting, monitoring and updates
- Script and knowledge base adjustments
Charged separately
- Conversations and minutes above the allowance
- Official WhatsApp fees on the Professional and Business plans, at cost, with no markup
- Marketing campaigns: BRL 0.45 per message
- Integrations beyond those included in the plan
- Tools your company already pays for (CRM, ERP, calendar)
No lock-in
Setup covers the initial configuration. After that, the service can be cancelled at any time with 30 days’ notice.
Privacy and LGPD
Your customers’ data handled responsibly.
With iSecretaria, your company remains the controller of your customers’ data. FRC acts as a processor and handles that data only to deliver the contracted service.
- Official WhatsApp Business API, with no unauthorized apps.
- Contacts are told they are talking to a virtual assistant and can ask for a person.
- Calls are recorded only with a notice at the start of the call.
- Sensitive matters are handed to your team, following rules defined with you.
- Conversations kept for the period defined in the contract and deleted when it ends.
- Each party’s responsibilities defined in the data processing agreement.
Questions
Before you start.
What counts as a conversation?
An exchange with one contact within 24 hours, with any number of messages and voice notes. Reminders and confirmations sent by the agent also count toward the allowance.
Do I need to change my company WhatsApp number?
No. During diagnosis, FRC checks whether your current number can be connected to the official WhatsApp Business API while keeping the app, or whether it needs to be migrated. If you prefer, FRC provides a new number.
Does the agent replace my team?
No. It handles frequent questions and repetitive tasks at any hour and hands the conversation to your team when a person is needed or when the customer asks.
What if the AI does not know the answer?
The agent is configured to answer from information approved by your company. When it cannot find the answer, it tells the customer and transfers the conversation, with its history, to your team.
Is there a minimum contract term?
No. Setup covers the initial configuration, and the service can be cancelled at any time with 30 days’ notice.
Is the displayed price fixed?
It is the starting value for each plan and module. After diagnosis, FRC presents a proposal with the plan, modules, allowances and setup timeline.
See the agent at work before you decide.
Book a demo. FRC shows the agent in action and recommends the plan that fits your volume.